Abbeyserve Limited

- Many owners describe friendly, professional staff, including positive mentions of reception and a welcoming manner. - Clear explanations and reassurance are a recurring theme, with owners valuing options being discussed in an understandable way. - Several reviews highlight a clean surgery and supportive handling during routine care (for example, help during yearly injections).

Abbeyserve Limited (trading as Abbey Veterinary Group) is a VET Partners practice in Derby, offering routine and urgent veterinary care for dogs, cats and rabbits. Out-of-hours emergencies are handled via Ashfield House Veterinary Hospital (as stated on its website). It’s also listed as a Veterinary Nurse Training facility.

Services

•Out-of-hours emergency cover: arranged via Ashfield House Veterinary Hospital (per the clinic website).
•Routine consultations and examinations: general health checks, including senior pet check-ups.
•Vaccinations / annual injections: including practical in-appointment help with handling/restraint when needed (mentioned in reviews).
•Neutering: for dogs, cats and rabbits (website notes a 10% discount offered during June–August).
•Support with treatment plans and medication: owners mention step-by-step explanations, discussing options, and being shown how to administer medication (for example, to a kitten).
•Common problems seen: reviews include visits for cat care (nervous/anxious pets) and ear problems in a dog.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews frequently describe prices as reasonable, though a small number of reviewers felt recommendations were too cost-driven for their situation.

People

•Sarah (vet): repeatedly mentioned for talking through concerns, giving options, and demonstrating medication use (kitten visit).
•David (vet): noted for taking time over an examination and providing reassurance (including with an older dog).
•Reviews also mention a female vet who was especially calming with a nervous cat (not named).

Reviews

Google rating: 4.3/5 from 144 reviews.

•Many owners describe friendly, professional staff, including positive mentions of reception and a welcoming manner.
•Clear explanations and reassurance are a recurring theme, with owners valuing options being discussed in an understandable way.
•Several reviews highlight a clean surgery and supportive handling during routine care (for example, help during yearly injections).
•A minority report significant issues, including one complaint about appointment triage/coordination (seen by a nurse when a vet was needed) and another describing a consult that felt like a “money grab” with concerns dismissed.

Reviews for Abbeyserve Limited

Note: Showing the 10 most recent Google reviews out of 144 we track in total. Recent reviews may not be representative of overall sentiment.

Rosemary Smith

3 weeks ago

I have 3 dogs I take to Abby vets and have always receved excellent, friendly service. The ladies on reception are all friendly a d always greet you with a friendly smile. I would recommend this vets.

Lee Wynne

2 months ago

Do not use this vet’s so bad !! Arranged an appointment for my dog , she has bad ears Receptionist said is it the same problem as before to I said yes . Get to the vet’s for the appointment check in at receptionist , Goes in nurse says what you here for about her ears ? I said yes , to the reply of oh right I’m only a nurse so I can’t look at this , you will need a vet And hasn’t got time to see you now !! Oh great I said. I’m self employed and this appointment is 11.20 so I’ve wasted all My time what you gonna do about it ? I’m sorry I can book another appointment? Can I speak to the manager I said ? She says you will have to phone the other branch Ok I said can’t you do that ? Could do but don’t have time now so you might want to call yourself ? Ok I left Went outside rang them said can I speak to a management? Yes just hold the line they said . Ok thanks Lady comes on says how can I help I explain to her what has happened She said sorry very frustrating let me get someone that can help , but said sorry very frustrating your not management ? No I’ve not been here that long and the lady you spoke to yesterday has been here less than me I’ll get management to call you back if ok I said ok thanks Still not heard anything !! A complete shambles and still my dog is in pain No consideration at all for me or my pet Definitely won’t be using again and will be letting everyone I know about this poor vet practice

Karen Madden

The lady vet we saw for our cat was so lovely. She made our nervous cat feel relaxed and felt she really cared.

Debbie Dale

I had a great visit yesterday the staff are always helpful and understanding and the vet was brilliant with my dog and went out of her way to help me with a problem

deborah brailsford

3 months ago

Friendly and professional with reasonable prices

Emma Davis

Very professional and friendly staff. Very happy with the service received and so was Daisy.🐾🐾 Highly recommend.

julie haynes

Took my dog lola for her yearly injections staff lovely the staff helped with her because I couldn't hold her due to surgery on my hand they were very professional thank you .

Mandy Thomas

4 months ago

Friendly staff and vet put my mind at rest with worry I had.

Zed M

5 months ago

Such a lovely place , Sarah the Vet was amazing, I brought my kitten in I was really really worried she talked through everything gave me every option and even showed me how to use the medicine on my kitten. Thank you for this I’ve been to many places where they send you off and don’t really take time to care and explain . You guys were really good thank you xx

Fay Fitzpatrick

6 months ago

First class vets, all the staff are lovely and helpful. Very clean surgery and knowledgeable vets and nurses would highly recommend them. Prices are reasonable too!