Abbeyserve Limited – Vets in Derby
Clinic Overview
Abbeyserve Limited (trading as Abbey Veterinary Group) provides routine and urgent veterinary care for dogs, cats and rabbits, with out-of-hours emergencies handled via Ashfield House Veterinary Hospital (as stated on its website). It’s also listed as a Veterinary Nurse Training facility.
From recent reviews, owners most often describe clear, step-by-step explanations during appointments—including discussing options and demonstrating how to give medication. Several reviews mention practical help during routine care (for example, staff assisting with handling a dog for annual injections when the owner couldn’t). A minority report a very different experience, describing a consultation that felt like a “money grab” with concerns dismissed and the conversation feeling more like a lecture than a discussion.
Services
- •Out-of-hours emergency cover arranged via Ashfield House Veterinary Hospital (as stated on the clinic website).
- •Neutering for dogs, cats and rabbits (website mentions a 10% discount offered during June–August).
- •Vaccinations / annual injections (mentioned in reviews).
- •Health check-ups and examinations, including senior pet check-ups (mentioned in reviews).
- •Medication guidance, including showing an owner how to administer medicine to a kitten (mentioned in reviews).
- •Species treated: dogs, cats, rabbits (website).
People
- •Sarah (vet): described by one owner as talking through concerns, giving “every option”, and showing how to use medication for a kitten.
- •David (vet): mentioned for taking time over an exam of a 17-year-old dog, providing reassurance after a thorough check.
Reviews
Google rating: 4.3 stars from 141 reviews.
- •Multiple owners describe professional, friendly interactions, including staff helping with restraint/handling during vaccinations when an owner couldn’t hold their dog.
- •Several reviews focus on communication and explanations, such as discussing options and explaining things in an understandable way.
- •Cleanliness is noted (“very clean surgery”).
- •Pricing is described as “reasonable” by some reviewers, but one recent review strongly disagrees, saying the appointment felt like a money-driven recommendation with little room for open discussion.
Special Services
Animals Treated at Abbeyserve Limited
Animals We Treat
Companion Animals
Opening Hours – Abbeyserve Limited
Opening Hours
Hours
Reviews for Abbeyserve Limited
Note: Showing the 5 most recent Google reviews out of 141 we track in total. Recent reviews may not be representative of overall sentiment.
deborah brailsford
a week ago
Friendly and professional with reasonable prices
Emma Davis
2 weeks ago
Very professional and friendly staff. Very happy with the service received and so was Daisy.🐾🐾 Highly recommend.
julie haynes
3 weeks ago
Took my dog lola for her yearly injections staff lovely the staff helped with her because I couldn't hold her due to surgery on my hand they were very professional thank you .
Mandy Thomas
a month ago
Friendly staff and vet put my mind at rest with worry I had.
Zed M
a month ago
Such a lovely place , Sarah the Vet was amazing, I brought my kitten in I was really really worried she talked through everything gave me every option and even showed me how to use the medicine on my kitten. Thank you for this I’ve been to many places where they send you off and don’t really take time to care and explain . You guys were really good thank you xx
Fay Fitzpatrick
a month ago
First class vets, all the staff are lovely and helpful. Very clean surgery and knowledgeable vets and nurses would highly recommend them. Prices are reasonable too!
Lou Lowe
a month ago
Really disappointed by my visit, was recommended this vet by a friend but definitely won't be returning. They were friendly and polite but completely unrealistic in terms of treatment requirements for my cat, just felt like it was a money grab rather than being able to speak openly about the realistic expectations for me and my pet. I just felt my concerns were dismissed, didn't feel able to discuss what I needed to and it was more like a lecture than a discussion. Felt totally defeated and just left at the end.
Ellie Kirkham
a month ago
Every staff member that we have met so far has been great. The love they share for the animals shines through their work and do whatever they can to make sure both you and your pet are comfortable whilst also giving you the most information they can in an understandable way :)
Diane Lacey
a month ago
I took my 17 year old dog Dylan to Abby today for a check up and saw David he was amazing took his time gave him a good examination and gave me reassurance that he was happy pottering about even though he had a few problems , which was very reassuring. Thank you David you were great . Happy to bring Dylan back to see you .
Jim & Julie White
4 months ago
We have used Abbey Vets to care for several cats for over 30 years. They have always provided a professional, caring and friendly service and have been there when we needed them. We wouldn't think of going anywhere else, even though there are other vets closer to us.
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