Emergency Vets in Derby

## Summary Scarsdale Veterinary Group is an **RCVS-accredited** practice with a **state-of-the-art small animal hospital** and a dedicated **rehabilitation and hydrotherapy suite**. The website also states it runs its **own 24-hour emergency service (“Vets at Night”)** providing care **24/7, 365 days a year**. From the latest reviews available, owners most often describe: - **Complex referrals and advanced diagnostics/surgery**, including an **MRI** leading to **spinal surgery for a slipped disc** (with detailed phone updates). - A **modern, clean facility** with a **separate cat area** away from dogs. - **End-of-life support**, including time to say goodbye and receiving **paw prints, fur, and a condolence card** afterward. ## Services Based on the website summary and the written reviews, the clinic mentions or is described as providing: - **Routine pet care** and **preventative healthcare** - **Vaccinations** - **Neutering** - **Emergency pet care** via its own service, **“Vets at Night”** (24/7, 365 days a year) - **Rehabilitation** and **hydrotherapy** (rehab/hydrotherapy suite mentioned) - **Diagnostics and specialist care** referenced in reviews, including **MRI** and **spinal surgery** for a slipped disc - **Veterinary Nurse Training facility** (listed in the clinic’s structured data) ## People Named staff mentioned in the latest reviews include: - **Mark** (performed a cat’s operation): described as **understanding and informative**, explaining what was happening during the procedure journey. - **Flora** (described as a **neurosurgeon**): credited with **reviewing MRI findings**, **explaining the diagnosis and surgery**, and providing **phone updates** throughout a serious spinal case. - **Racheal** (nurse): singled out for **care during inpatient recovery** following surgery. - **Mr Anders** (vet): mentioned for a gentle manner with a cat, and for supporting the owner as well as the pet during the visit. ## Reviews **Google rating: 4.5 stars from 1343 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear explanations and updates**, including vets phoning to talk through MRI results, treatment options, and next steps. - **Serious illness and surgery support**, with one review describing rapid progression from referral to MRI and spinal surgery, followed by an expected strong recovery. - **Facilities and layout**, including a “super modern” building and a **cat-only waiting area separated from dogs**. - **Handling of sensitive situations**, including being given time to say goodbye and receiving **paw prints/fur and a card** afterward. - **Breed-specific confidence** mentioned by one owner who felt the team was **knowledgeable about greyhounds**, helpful for an ex-racer with a nervous temperament.

## Summary White Cross Vets Alvaston is part of the White Cross Vets group (the website states there are 21 practices). Based on the structured clinic data, it operates as a veterinary nurse training facility and offers emergency veterinary services (24/7 or extended hours). From the latest reviews available to us, owners most often describe: - Clear explanations and time spent in appointments (“explain everything clear”, “give you the time…you and your pet need”). - Support through difficult end-of-life visits (one owner specifically mentions having to put a cat to sleep and praising how staff handled it). - Ongoing management of repeat/complex visits (a dog with “several issues” being nursed back to health; staff patience with a “young and boisterous” dog). - Use of a “pet plan” mentioned by multiple reviewers (no pricing details provided). ## Services - **Emergency veterinary services** (listed in the structured clinic data as 24/7 or extended hours). - **Veterinary nurse training facility** (listed in the structured clinic data). - **General vet care and ongoing treatment/nursing**, referenced in reviews describing multiple appointments and a dog being “nursed…back to health.” - **Euthanasia/end-of-life care**, explicitly mentioned in a review about putting a cat to sleep. - **Pet plan** (mentioned by more than one reviewer; inclusions and cost aren’t specified in the inputs). ## Reviews **Google rating: 4.8 stars from 445 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Staff are repeatedly described as welcoming and supportive, including reception “fuss” for dogs and a “warm welcome.” - Owners mention **clear, understandable explanations** and good advice (“explain everything clear”, “good advice given”). - Several reviews focus on **handling pets gently and keeping them comfortable**, including with nervous/boisterous dogs who still seem happy to attend despite frequent visits. - One review highlights **compassion during euthanasia**, describing staff support for both the owner and the cat.

## Summary Highfields Vets describes itself as a **family-run, independent** practice, with **extended consultation times** and extra time set aside for **nervous pets and difficult consultations**. The clinic also states it has the **ISFM Cat Friendly award** and is listed as a **veterinary nurse training facility**. From the latest reviews, owners repeatedly mention **transparent pricing** (including an **online pricing system**), **dental work** (from routine cleaning to “major dental surgery”), and **practical support for reactive/scared dogs** (calm handling and allowing desensitisation visits). Several reviews also describe **clear explanations of options** and being **kept updated when pets are in for surgery/scans**. ## Services - **Dental care and dentistry**: teeth cleaning with possible **extractions**, and reviews also mention **major dental surgery** with aftercare and medication. - **Blood tests**: one owner describes the clinic making time to fit in a blood test. - **Vaccinations**: **rabies vaccination** is specifically mentioned. - **Surgery and diagnostics**: owners mention pets being in for **surgery/scans**, with updates provided while the pet is in. - **Support for anxious/reactive pets**: the practice website says it will put **more time aside for nervous pets**, and reviewers describe staff calmly managing reactive dogs and allowing **desensitisation** visits. - **Emergency arrangements**: the website states that when the clinic is closed, clients are advised to call a **dedicated emergency number** for emergencies. ## People - **Cecile**: mentioned for an “in depth” consultation where she **explained all options** for a dog’s care, and **rearranged appointments** to make space for a blood test. - **Lucy**: repeatedly mentioned for working with **fearful/reactive dogs**—owners describe her and the team as **calm and not easily phased**, and supporting a plan where the dog can **visit to desensitise** over time. ## Reviews **5.0 stars from 198 reviews.** Themes below are drawn from the latest written reviews available to us. - **Transparency on cost**: owners mention an **online pricing system**, “upfront” costs, and **no hidden fees**; one dental case was said to come in **less than expected** and included medication plus a follow-up appointment. - **Clear communication and choice**: reviews describe vets taking time to **explain options** and answer questions without making owners feel rushed. - **Handling of nervous/reactive pets**: multiple owners describe staff staying calm with reactive dogs and allowing **repeat low-pressure visits** to build trust. - **Dental outcomes and aftercare**: dental cleaning/extractions and “major dental surgery” are specifically referenced, with owners praising the process from consultation through **aftercare**. - **Practical admin help**: one reviewer notes the practice **emailed treatment records** to support an Animal Health Certificate handled by another provider.

## Summary Etwall Vets is a veterinary practice that lists **24/7 (or extended-hours) emergency services** and is a **veterinary nurse training facility**. From the latest reviews, owners most often describe **calm, “sensible” decision-making** and **time given in consultations**, including clear explanations of treatment options. Several reviews describe support through difficult situations (for example, **trauma care after a cat was run over** and **end-of-life care with ashes returned alongside paw/nose prints and a card**). A small number of reviewers report serious negatives, including an allegation of **parvovirus misdiagnosis**, pressure to buy injections, and escalation to welfare authorities—while others describe the team as empathetic and professional. ## Services - **Emergency/urgent care** (listed as 24/7 or extended-hours emergency services). - **Veterinary nurse training facility** (listed). - **Consultations with detailed explanations**: reviewers mention being given thorough explanations of treatment and enough time during appointments. - **Trauma care**: one owner reports treatment after their cat was **run over**. - **End-of-life care and aftercare**: one owner describes euthanasia support and receiving **ashes plus paw and nose prints and a condolence card**. - **Parvovirus testing**: one reviewer states the practice **could not do a parvo snap test in-house** and booked it elsewhere (reported as part of a complaint). ## Reviews **Google rating: 4.8 stars from 116 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention a **calm, sensible approach**, and that clinicians **take time to explain treatments** and don’t rush appointments. - Multiple reviews highlight **kind handling of pets** (including nervous/young dogs) and **supportive care in stressful situations** (trauma and euthanasia). - Negative experiences include one brief “wouldn’t bother” review, and one detailed complaint alleging **misdiagnosis of parvo**, being encouraged to buy injections, **follow-up focused on testing rather than wellbeing**, and escalation to an animal welfare visit; the reviewer reports the later parvo test was **negative**.

## Summary Sarah Smith Cardiology is a specialist veterinary cardiology clinic. Based on both the clinic data and what owners describe in reviews, it appears set up for referral-style heart investigations and ongoing management, including cardiac scans and long-term medication plans for conditions like cardiomyopathy and congestive heart failure. Owners repeatedly mention being able to phone for advice (calls answered or returned), getting clear, tailored explanations of test results, and being booked in for a scan within a few days in at least one urgent case. The clinic data also lists emergency veterinary services and that it is a veterinary nurse training facility. ## Services - **Veterinary cardiology consultations and work-ups**, including investigating heart murmurs and cardiac symptoms. - **Cardiac scanning** (owners describe “scans” used to identify the problem and to monitor progress). - **Management of cardiomyopathy and congestive heart failure**, including: - establishing a **treatment plan** after diagnosis - **prescribing medication** and adjusting it based on symptoms (e.g., when a cat wasn’t eating) - advising coordination with a primary vet for supportive treatment (one owner was advised to go to their regular vet for **diuretics**). - **Ongoing monitoring** with repeat check-up scans (one owner describes **six‑monthly** scans). - **Advice by phone** between visits (owners describe being able to call when unsure and getting answers/callbacks). - **Emergency veterinary services** are listed in the clinic’s structured service data. - **Veterinary nurse training facility** is listed in the clinic’s structured service data. ## People - **Sarah** is repeatedly referenced as leading or being central to the care (“Sarah and her team”), including quickly establishing what was wrong and setting a treatment plan. - **Dr Ruth (vet)** is named multiple times for: - listening carefully and explaining findings “in a clear way” and in language owners can understand - producing a “solid plan” after scanning a cat’s heart when the owner had recently been advised elsewhere to consider euthanasia. - **Katie** is named in one review as the clinician who: - scanned a pet after collapse with congestive heart failure, identified the issue quickly, treated and prescribed medication, and continued follow-up over two years with regular scans. - **Kathryn** is thanked alongside Ruth in one first-visit review, in the context of explaining tests/results and planning follow-up. ## Reviews **Google rating: 4.9 stars from 186 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners describe **heart conditions being identified quickly via scans**, followed by clear treatment plans (e.g., congestive heart failure, cardiomyopathy, heart murmurs). - **Communication access** comes up repeatedly: people mention being able to **call for advice**, having calls **answered or returned**, and having questions answered during appointments. - Several reviews emphasise **straight, direct discussions about prognosis** alongside practical steps to improve quality of life (e.g., medication leading to a dog feeling “like a new dog,” or a cat improving within a week). - **Ongoing follow-up** is described, including routine re-scan schedules (e.g., **every six months**) to monitor chronic heart disease.