Highfields Vets – Vets in Derby
Clinic Overview
- Recent reviewers frequently describe the team as caring, knowledgeable, patient, and professional, with several saying they would not go elsewhere. - Communication is a consistent strength: owners mention clear explanations, thorough consultations, and a sense that the team only recommends or charges for what is needed. - Reviews continue to highlight helpful handling of more difficult or anxious dogs, with owners saying visits are managed calmly and pets seem more comfortable here than at previous practices.
Services
- •General consultations and treatment: Owners describe thorough examinations, clear discussions of options, and practical help when appointments have gone wrong, including a kitten being seen despite a booking mix-up.
- •Dental care and dentistry: Reviews mention teeth cleaning, possible extractions, and major dental surgery, with medication and follow-up appointments also noted.
- •Diagnostics and monitoring: Feedback refers to blood tests, repeat X-rays, and pets being in for surgery or scans with updates provided during the day.
- •Vaccinations and travel-related care: Rabies vaccination is specifically mentioned, and the practice has helped by emailing treatment records needed for an Animal Health Certificate issued elsewhere.
- •Support for nervous or reactive pets: The practice says it can allow more time for nervous pets, and reviews describe calm handling, low-pressure visits, and support for dogs that are fearful or reactive.
- •General medical and ongoing care: Recent reviews mention support with pain medication, care during cancer treatment, and help for a mother dog and puppies when complications arose.
- •Emergency arrangements: When the clinic is closed, clients are directed to call a dedicated emergency number.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews often describe pricing as transparent, fair, or competitive, with several owners appreciating the online pricing guide and comments that the team tries to charge only for what is needed. One reviewer did, however, feel repeat pain medication was very expensive despite praising the care received.
People
- •Cecile: Praised for an in-depth consultation, clearly explaining options, and rearranging appointments to make space for a dog's blood test.
- •Lucy: Repeatedly mentioned for calm, confident handling of fearful or reactive dogs, including support with desensitisation visits.
- •Wider team: Reviews speak warmly about the nurses, reception staff, and the broader team for being kind, knowledgeable, welcoming, and helpful.
Reviews
Highfields Vets has 4.9/5 stars from 236 Google reviews.
- •Recent reviewers frequently describe the team as caring, knowledgeable, patient, and professional, with several saying they would not go elsewhere.
- •Communication is a consistent strength: owners mention clear explanations, thorough consultations, and a sense that the team only recommends or charges for what is needed.
- •Reviews continue to highlight helpful handling of more difficult or anxious dogs, with owners saying visits are managed calmly and pets seem more comfortable here than at previous practices.
- •There is also positive feedback on practical support, including fitting in a blood test, seeing a kitten despite a booking error, and helping with dental treatment and breeding-related complications. One lower-rated review praised the care and professionalism but raised concern about the cost of repeat medication.
