
Highfields Vets describes itself as a family-run, independent practice, with extended consultation times and extra time set aside for nervous pets and difficult consultations. The clinic also states it has the ISFM Cat Friendly award and is listed as a veterinary nurse training facility.
From the latest reviews, owners repeatedly mention transparent pricing (including an online pricing system), dental work (from routine cleaning to “major dental surgery”), and practical support for reactive/scared dogs (calm handling and allowing desensitisation visits). Several reviews also describe clear explanations of options and being kept updated when pets are in for surgery/scans.
5.0 stars from 198 reviews. - Transparency on cost: owners mention an online pricing system, “upfront” costs, and no hidden fees; one dental case was said to come in less than expected and included medication plus a follow-up appointment.
Note: Showing the 5 most recent Google reviews out of 198 we track in total. Recent reviews may not be representative of overall sentiment.
2 weeks ago
First time we have used this practice as our old Vet had retired having sold the business. We took our 10 year old Chihuhua to Highfields as she was in need of some dental care. Booked in for teeth cleaning & abstraction if needed. They have an online pricing system so you have an indication of the possible cost involved. Happy to report that the price was less than we expected it included medication plus a follow up appointment. We will definitely use this practice again when needed. All the staff I encountered were lovely caring ladies with a genuine interest in your pets welfare.
3 weeks ago
a month ago
Love them so much. Amazing staff, go out of their way to manage visits with our dog reactive demon, genuinely care about the animals not just money
a month ago
Really friendly and helpful. Dogs do not mind going there unlike previous vets
a month ago
I attended Highfield Vets this week for the first time and I am overwhelmed with how welcoming all of the staff were, and how fantastic the in depth consultation was that I had with Cecile. I can't recommend the practice or Cecile enough, she went above and beyond to explain all the options available to me for my dog, she even juggled some appointments to make space for him to have his blood test without hesitation. The medical advice and care you get here is so genuine and I believe that my dog is in extremely safe hands with such a wonderful team. Thank you all for making what can be a daunting experience so much better and for taking the time to really explain everything so well. I will definitely be staying and couldn't imagine going anywhere else
2 weeks ago
Went today as my dog required a Rabies Vaccination to move abroad. Very impressed with the practice, nice reception staff who were very helpful, & happy to email me the record of treatment for the Animal Health Certificate (issued by another provider). The vet was very thorough, took her time & interacted well with myself & Meg the Cockerpoo. Pricing was very competitive too. Would certainly recommend. Thanks.
a month ago
When my cat Jarppi needed major dental surgery, I spent considerable time researching veterinary practices around Derby to find one with transparent pricing and honest communication. Highfields Veterinary Practice delivered exactly what they promised from the initial consultation through to aftercare. What impressed me most was their upfront approach to costs - no hidden fees or unexpected charges. The entire procedure went exactly as they explained it would, and Jarppi received exceptional care throughout his treatment and recovery. The fact that Highfields is family-run rather than owned by a private equity firm really shows in their approach to patient care. The entire team is genuinely friendly and compassionate, taking time to answer every question without making you feel rushed. You can tell they have a real love for animals and aren't just going through the motions. Based on this outstanding experience, I'll be transferring all my cats to Highfields for their ongoing veterinary care. I highly recommend them to anyone looking for a practice that combines professional expertise with genuine care and transparent pricing.
a month ago
I cannot praise the wonderful staff here enough. I have a dog who has had a bad experience elsewhere and so is now very scared of going to the vets and becomes very reactive. This is stressful for us to have to watch our normally kind and gentle lab get so wound up. However Lucy and her team are not phased by him. They are calm and professional when he has to go in (- which he finds strange as he wants a reaction!! )and they are letting us desensitise him whenever we can. Dylan is starting to trust Lucy and will get there with the others too I’m sure. Thank you
3 months ago
I don’t know where to start…. Everything about this practice is perfect! Lovely kind caring and personable staff. Always happy to help . They are looking after my two dogs amazingly well, Lucy is brilliant with the needs of my 11 1/2 old girl, especially after a bad experience elsewhere. Nurses have been wonderful with our puppy and all the reception team are helpful and personable. You are always kept up to date when your dog is in for surgery/ scans. I feel very lucky they took us on and have no hesitation in giving them ⭐️⭐️⭐️⭐️⭐️ revue!! Thank you
4 months ago
Brilliant, caring vets, nurses and reception team. I highly recommend them. They have been so helpful and supportive with all of our pets. Especially after the passing of our beautiful cat Nancy. Cannot recommend them highly enough, not just for their reasonable prices and honesty, but also for all of their care and compassion.
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