Companion Care (Derby) Ltd

Companion Care (Derby) Ltd describes itself on its website as a locally-owned veterinary practice. It appears set up for routine and some higher-support cases, with an in-house laboratory (biochemistry/haematology), imaging (x‑ray and ultrasound), ECG, plus a hospital ward and isolation unit. The clinic also notes separate cat and dog waiting areas, which may matter for anxious pets.

From the latest reviews, owners often mention clear advice (including for first-time kitten owners) and discussions around a pet plan/insurance, while a minority describe serious admin and relationship problems—specifically difficulty getting registered and being refused an appointment, and a complaint about post-spay care where the reviewer says the practice asked them to find another clinic.

Services

• •Dentistry, including dental extractions (a reviewer mentions their dog having two teeth removed).
• •Diagnostics and monitoring: in-house lab testing (biochemistry, haematology), blood pressure monitoring, ECG.
• •Imaging: x‑ray and ultrasound.
• •Inpatient facilities: hospital ward and an isolation unit.
• •Species treated (as stated on the website): dogs, cats, rabbits.
• •Out-of-hours care: the website states out-of-hours care is provided by Vets at Night.
• •Veterinary Nurse Training facility (listed in the provided clinic data).

People

• •Emma (manager) is named in a negative review: the reviewer says that after making a formal complaint (about care around a spay), Emma’s response was to suggest they find another practice, and the reviewer also alleges discrimination. This is one account and isn’t corroborated by other reviews provided, but it’s a specific concern raised.
• •Multiple reviewers comment positively on the staff and nurses in general terms, including being “brilliant” with a dog and helping first-time kitten owners with advice and options (pet plan/insurance).

Reviews

4.5 stars from 185 reviews. “”

• •Practical guidance for new owners: one reviewer highlights advice for a first kitten, including discussion of a pet plan/insurance and “offers and freebies.”
• •Handling and experience in-clinic: several reviews describe staff/nurses as reassuring, including a cat owner saying they “always feel safe” bringing their cats.
• •Dental care mentioned positively: one owner reports their dog had two teeth removed and “was looked after so well,” with the dog not becoming fearful of returning.
• •Admin/complaints concerns in a minority of reviews: one reviewer describes registration delays leading to being unable to book an appointment; another describes dissatisfaction with care after a spay and a complaint process they felt was not handled constructively, including an allegation of racism.