Companion Care (Derby) Ltd is a veterinary clinic located in Derby, offering a range of services including emergency veterinary care and serving as a training facility for veterinary nurses. The clinic boasts a solid reputation with an overall rating of 4.5 stars from 186 reviews on Google Maps, indicating a high level of customer satisfaction.

The majority of reviews are positive, praising the clinic's friendly and helpful staff. Recent feedback includes a 5-star review highlighting positive experiences with kitten care, advice, and insurance options, and another 5-star review commending the staff's approach with a pet dog. These reviews suggest that the clinic is committed to providing excellent customer service and pet care.

However, there are some negative experiences documented. Two 1-star reviews, both from a year ago, report issues with customer service and administrative processes. One reviewer expressed frustration over delays in registering their pet and enrolling in a care plan, while another reviewer reported dissatisfaction with the handling of a complaint about surgical care. This latter review also raised concerns about potential racial bias, although such claims are serious and may require further investigation for substantiation.

The clinic's strong overall rating, supported by a significant number of positive reviews, reflects its commitment to quality veterinary care. However, the negative reviews indicate areas where improvements could enhance customer satisfaction. It is important for potential clients to consider both the positive and negative experiences reported when choosing a veterinary provider.