Etwall Vets – Vets in Derby
Clinic Overview
- Recent reviews are mostly very positive, with repeated praise for a friendly, caring, and sensible team. - Owners frequently mention clear explanations, feeling listened to, and being given enough time in consultations rather than feeling rushed. - Specific experiences highlighted include care after a cat was run over, being good with a puppy, and compassionate end-of-life support with thoughtful aftercare.
Etwall Vets is a veterinary practice in Derby that lists 24/7 or extended-hours emergency care and is also a veterinary nurse training facility. Recent feedback is largely very positive, with owners repeatedly describing a calm, sensible approach, clear explanations, and appointments that do not feel rushed. Reviews also mention compassionate support in difficult situations, including trauma care and end-of-life care, alongside an isolated serious complaint about suspected parvovirus handling.
Services
- •Emergency and urgent care: the practice lists 24/7 or extended-hours emergency services.
- •Veterinary nurse training: Etwall Vets is listed as a veterinary nurse training facility.
- •Consultations and treatment planning: reviews often mention thorough explanations, time to talk through options, and a calm, sensible approach to decision-making.
- •Trauma care: one owner describes treatment and support after their cat was run over.
- •End-of-life care and aftercare: reviewers mention compassionate euthanasia support, with one owner receiving ashes, paw and nose prints, and a condolence card.
- •General pet handling and routine care: recent reviews describe the team as friendly and gentle with pets, including a puppy being put at ease during visits.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent reviews also include comments describing the practice as reasonably priced.
People
No individual staff members are named in recent feedback, but reviewers repeatedly praise the vets, nurses, and reception team for being friendly, empathetic, and professional.
Reviews
Google rating: 4.8/5 from 117 reviews.
- •Recent reviews are mostly very positive, with repeated praise for a friendly, caring, and sensible team.
- •Owners frequently mention clear explanations, feeling listened to, and being given enough time in consultations rather than feeling rushed.
- •Specific experiences highlighted include care after a cat was run over, being good with a puppy, and compassionate end-of-life support with thoughtful aftercare.
- •A small number of negative reviews are also present, including one brief dismissal and one detailed complaint alleging misdiagnosis of parvovirus, lack of in-house snap testing, and escalation to welfare authorities before a later negative test result.
