Etwall Vets – Vets in Derby
Clinic Overview
- Many reviewers describe the team as friendly, caring, calm, and sensible, with a welcoming atmosphere at the practice. - Owners often mention clear explanations, being listened to, and staff taking time to discuss options and outcomes. - Specific experiences include strong trauma care after a cat was run over, good handling of a puppy, and especially compassionate end-of-life support for a family saying goodbye to an older dog.
Services
- •Emergency and urgent care: the practice lists 24/7 or extended-hours emergency services.
- •Veterinary nurse training: Etwall Vets is listed as a veterinary nurse training facility.
- •Consultations and treatment planning: owners frequently mention clear explanations, a calm and sensible approach, and time to talk through options rather than feeling rushed.
- •Trauma and urgent treatment: one reviewer describes highly rated care after their cat was run over.
- •End-of-life care and aftercare: reviews describe compassionate euthanasia support, including a private space to wait, thoughtful help for a child saying goodbye, and keepsakes such as paw prints.
- •General pet care and handling: feedback regularly praises friendly, gentle handling of pets, including positive experiences with dogs, cats, puppies, and older pets.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews also include comments describing the practice as reasonably priced.
People
No individual staff members are named, but reviews consistently praise the vets, nurses, and reception team for being friendly, caring, empathetic, and professional.
Reviews
Google rating: 4.8/5 from 123 reviews.
- •Many reviewers describe the team as friendly, caring, calm, and sensible, with a welcoming atmosphere at the practice.
- •Owners often mention clear explanations, being listened to, and staff taking time to discuss options and outcomes.
- •Specific experiences include strong trauma care after a cat was run over, good handling of a puppy, and especially compassionate end-of-life support for a family saying goodbye to an older dog.
- •Negative feedback is limited but includes complaints about a same-day phone booking system and one serious complaint about the handling of a suspected parvovirus case.
