Medivet Derby, Osmaston Road - Saint Leonard Veterinary Centre | Vets in Derby, Derbyshire

- Recent feedback is very positive overall, with many owners describing the team as friendly, caring, attentive, and easy to talk to. - Communication stands out as a strength, with reviewers praising staff for taking time to explain things properly, answer questions, and send useful information after phone calls. - Routine care features heavily in recent comments, including vaccinations, booster jabs, and general health checks delivered efficiently and in a calm, pet-friendly way.

Services

•Routine veterinary care: Consultations, general health checks, and regular appointments form part of the clinic’s core offering. Recent reviews describe useful advice during visits, careful examinations, and pets being kept calm and comfortable.
•Preventive care: Vaccinations and booster jabs are offered, including nurse-led booster appointments. Owners mention efficient, friendly vaccination visits for both cats and dogs, with some saying their pets seemed notably relaxed.
•Surgery and treatment: Surgical care includes procedures such as spay and hernia repair. Reviews also mention treatment for a cat’s nail problem, along with clear follow-up advice.
•Long-term condition support: The clinic has been noted for ongoing management of chronic illness, including support with type II feline diabetes and practical help with blood sugar checks.
•Diet and care advice: Owners mention being offered alternatives for their cats’ diet rather than a one-size-fits-all approach, alongside time taken to explain treatment and care clearly.
•Emergency and out-of-hours care: Emergency veterinary services are available, including overnight emergency consultations.
•Training environment: The clinic is listed as a veterinary nurse training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Some owners have also described the clinic as reasonably priced and good value.

People

•Helen Brazil: Mentioned by name in reviews as friendly and professional, with owners highlighting relaxed, well-handled vaccination and health-check appointments.
•Helena: Praised in earlier feedback for a welcoming manner and a good approach with pets and owners during routine checks.
•Melody / Melodie: Warmly mentioned for gentle, reassuring handling, including care for a cat with a nail issue and earlier support linked to a dog’s hernia repair and spay.
•Student nurse (unnamed): Credited with patiently showing an owner how to carry out blood sugar checks for a cat with diabetes.
•Reception team: Reviews describe the front-desk team as helpful, knowledgeable, professional, and clear when explaining next steps and information.

Reviews

Google rating: 4.7/5 from 704 reviews.

•Recent feedback is very positive overall, with many owners describing the team as friendly, caring, attentive, and easy to talk to.
•Communication stands out as a strength, with reviewers praising staff for taking time to explain things properly, answer questions, and send useful information after phone calls.
•Routine care features heavily in recent comments, including vaccinations, booster jabs, and general health checks delivered efficiently and in a calm, pet-friendly way.
•One negative review describes poor communication during building renovations and confusion over appointment timing, but this sits against a much larger pattern of positive comments about kindness, professionalism, and efficient care.

Reviews for Medivet Derby, Osmaston Road - Saint Leonard Veterinary Centre

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Reviews from pet owners who enquired with Medivet Derby, Osmaston Road - Saint Leonard Veterinary Centre through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 704 we track in total. Recent reviews may not be representative of overall sentiment.

Ruby Smith

1 week ago

Ian Radford

2 weeks ago

Swanny 23

4 weeks ago

Marshal and till s vets use to be there mr till was amazing vet if my dog or any other animals he never hits them I wish they still trading I would go back to him

Jackie Leeming

1 month ago

The usual excellent service at Medivet Derby. Thanks everyone.

Vile Vile

anthony morris

6 months ago

It was very friendly and easy to talk to them to ask for help and they should me and took their time to make me understand

Caroline Svitana

Lovely staff, clean premises and efficient care for my pets. Thank you 🤩

Martin Henchcliff

7 months ago

My phone calls 2025 The reception team where so helpful and knowledgeable and professional taking there time to explain all that I needed plus e mailing me important information the vets visit was very useful and I gained the advice I needed from the appointment , March 2026 jabs and general health checks, on my visit I saw Vet Helen Brazil the lady was first class friendly professional , Benji was so well looked after and relaxed I would definitely recommend this practice to everyone thank you

Doria Bermeo

I recently took my cats to this veterinary clinic and I couldn’t be happier with the care they received. The staff and veterinarians are incredibly kind and attentive, and Melody was simply wonderful with our cat who had a nail issue. She made both our cat and us feel completely at ease. I highly recommend this clinic to anyone looking for compassionate and professional care for their pets!

Diane Collyer

8 months ago

I had a very disappointing experience today. I booked an appointment a few days in advance for my cat’s rabies vaccination and did not receive any reminder message like they always do, so I arrived at the time I had noted when booking. When I got there, the premises were under renovation — something that was never mentioned during the phone call. I was told to call upon arrival and then wait in a separate room with loud construction noise, which was already stressful for my cat. After waiting, I was informed that I was “an hour late” and that they would not honour the appointment. Even if that were the case, I have always arrived early for previous appointments and have often been kept waiting an extra 15–20 minutes, as many customers are. With no reminder or clear communication provided, there was no way for me to verify the time. I was then asked to leave and ended up standing outside in heavy rain with my cat while waiting for transport home. There were several other people also waiting outside because we don’t all have the privilege of sitting in a car during situations like this. This was a stressful and upsetting experience, and it felt like there was very little consideration for either the pets or their owners. Clear communication, basic organisation, and a bit of empathy would have made a huge difference. I hope in the future customers are given proper notice about disruptions and treated with more understanding. Complete waste of money and time, and my cat ended up being wet from the rain even if I tried to cover her as much as I could.

Medivet Derby, Osmaston Road - Saint Leonard Veterinary Centre