Vets4Pets Derby Kingsway

Vets4Pets Derby Kingsway is part of the Vets4Pets group and offers a broad range of in-house diagnostics and facilities, including digital X-ray, ultrasound, an in-house lab, separate cat and dog waiting areas, and Silver Standard Cat Friendly Status. The practice lists Vets at Night as its out-of-hours provider. Recent feedback is generally positive about friendly, compassionate care and helpful support for cats, dogs, and new kitten owners, though there are also complaints about costs, administration, and complaint handling.

Services

•Diagnostics and facilities: The clinic lists digital X-ray, dental X-ray, ultrasound, ECG, blood pressure monitoring, microscopy, and in-house biochemistry and haematology testing. Facilities also include separate cat and dog waiting areas, a hospital ward, an isolation unit, and a class 4 therapy laser.
•Surgery and dentistry: Soft tissue surgery, anaesthesia, an operating theatre, and dentistry are all listed, with dental X-ray support. Owners have mentioned pets being well looked after during dental treatment, including tooth removals.
•Routine and preventive care: Services include microchipping, weight clinics, nurse clinics, nutritional advice, medication and prescriptions, insurance claim processing, pet passports, and health plans. Reviews also mention helpful advice for first-time kitten owners, as well as efficient handling of insurance queries.
•Species treated and additional care: The practice lists care for cats, dogs, rabbits, and small mammals, including rabbit medicine/testing and small mammal medicine/surgery. Recent reviews mainly discuss care for cats and dogs, including end-of-life support for dogs.
•Emergency care: Out-of-hours emergencies are directed to Vets at Night.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. The clearest published figure is the out-of-hours emergency consultation fee at Vets at Night, starting from £313.50. Review comments on cost are mixed: some owners describe the practice as expensive, while others focus more positively on efficient insurance handling and overall service.

People

Emma is named in a complaint review as the practice manager. Reviews also regularly praise the wider team, including reception staff, vets, and nurses, for being friendly, knowledgeable, efficient, and compassionate.

Reviews

Google rating: 4.5 stars from 192 reviews.

•Positive feedback often highlights friendly, compassionate service, with owners praising knowledgeable vets, welcoming reception staff, and a good balance of professionalism and empathy.
•Several reviewers mention strong everyday care for cats and dogs, including reassurance for cat owners, helpful advice for first-time kitten owners, and support through difficult situations such as euthanasia.
•Service and communication are recurring positives for some clients, with mentions of quick appointments, callbacks happening when promised, and efficient insurance administration.
•Negative experiences focus on administration and cost-related issues, including registration delays, a complaint about being refused an urgent appointment without a deposit, concerns about a missed problem during a consultation, and dissatisfaction with how complaints were handled.

Reviews for Vets4Pets Derby Kingsway

No VetsCompared reviews yet

Reviews from pet owners who enquired with Vets4Pets Derby Kingsway through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 192 we track in total. Recent reviews may not be representative of overall sentiment.

Raghav Salhotra

2 months ago

Ellis Miller

4 months ago

Fantastic staff and a perfect experience. The receptionist was particularly lovely, and the Vet was extremely knowledgeable.

Farida Lingard

We've had a really positive experience with this vets practice. All staff are efficient, friendly and compassionate and they've helped us through some tough times with our dog recently up to and including euthanasia. We can get appointments quickly when needed and they deal with queries efficiently and ring us back when they say they will. They strike the right balance of professionalism and empathy. They are expensive but I think all vets are! They have dealt directly with our insurance company efficiently and kept us informed at all times. Thank you

IIWII BMX

I have been going here for about 8 years , one of my dogs had an allergic reaction. Natural instinct to ring the vets to bring in asap. I don’t have any money in the bank just money in my wallet- I was refused an appointment because I couldn’t provide a deposit. I’ve never missed an appointment in my life, always paid. Actually disgusted in a medical emergency online finances were required.

Abi

5 months ago

Felt like a conveyor belt system focused on making money rather than actual pet care. The vet completely missed a wound on my cat during the appointment, only for me to discover it later myself. When I raised the issue, I was told I’d need to book and pay for another consultation to have their mistake looked at. Really disappointing experience and not the level of care I expected for my pet.

CELINE

7 months ago

Horrible. I was shocked to see one of the vets from this practice acting completely inappropriately in public while still in her clinic uniform. She appeared to be erratic and was being incredibly vulgar and aggressive to people on the street. She appeared to not be local and had short black hair. During our field trip I was appalled that the schoolchildren had to witness something like that. As a local, I wouldn't trust this clinic with my pet if this is the standard of staff they are hiring. Management needs to deal with this immediately. Completely unprofessional.

Champa Live

9 months ago

RIZ Y

1 year ago

Amazing staff first time kitten and great advice , pet plan and insaurance and offers and freebies

Julie Middlebrook

I've found them amazing so far, brilliant with my dog obi helpful and friendly