Vets for Pets Derby Kingsway

Vets for Pets Derby Kingsway describes itself as a locally owned practice and offers a wide spread of in-house diagnostics and facilities (including digital X‑ray, ultrasound and an in-house lab), plus separate cat and dog waiting areas and Silver Standard Cat Friendly Status. The website also sets out a named out-of-hours provider (Vets at Night) with emergency consultation fees from £313.50. In the latest reviews available to us, owners often describe helpful support for new kitten care (including discussion of pet plans/insurance) and positive experiences with dental work (teeth removed)—but there are also serious complaints about registration/plan enrolment delays and how a complaint was handled after a spay.

Services

From the clinic website summary, services and capabilities include

• •Diagnostics & monitoring: digital X‑ray, dental X‑ray, ultrasonography, ECG, blood pressure monitoring, microscopy, biochemistry and haematology via an in-house laboratory.
• •Surgery & anaesthesia: soft tissue surgery, operating theatre, anaesthesia.
• •Dentistry: dentistry with dental X‑ray; a review specifically mentions a dog having two teeth removed.
• •Hospitalisation & infection control: hospital ward and an isolation unit.
• •Preventive care & routine clinics: microchipping, weight clinic, nurse clinic, nutritional advice, medication and prescriptions.
• •Other support services: insurance claim processing, pet passports, health plans.
• •Species treated (as stated): cats, dogs, rabbits and small mammals; rabbit medicine/testing and small mammal medicine/surgery are listed.
• •Laser treatment: “Class 4 therapy laser” is listed in facilities/services.
• •Emergency/out-of-hours (as stated): out-of-hours emergencies are directed to Vets at Night (with consultation fees starting from £313.50).

Pricing

• •Out-of-hours emergency consultation (at Vets at Night): fees start from £313.50 (as stated on the website).

People

• •Emma (manager) is named in one review in the context of a complaint following a kitten’s spay; the reviewer reports being told to find another practice rather than having the matter resolved.
• •Reviews also refer generally to staff and nurses being reassuring with cats and helpful with first-time kitten owners (e.g., advice plus explanations around pet plans/insurance).

Reviews

Google rating: 4.5 stars from 185 reviews.

• •Helpful with new pets and explaining options: one reviewer mentions being a first-time kitten owner and getting “great advice,” including discussion of a pet plan/insurance and “offers and freebies.”
• •Positive handling of pets during visits: reviewers mention staff being “brilliant” with a dog and that they “feel safe” bringing cats in.
• •Procedures mentioned with good outcomes: one review describes a dog having two teeth removed and being well looked after, with the dog still comfortable returning.
• •Conflicting experiences with administration and complaint handling: one reviewer describes being unable to get a dog registered/enrolled on a care plan and being refused an appointment due to not being registered; another reports dissatisfaction after a kitten spay and a complaint process they felt was dismissive, including an allegation of racism.