Vets4Pets Derby Kingsway

Vets4Pets Derby Kingsway is part of the Vets4Pets group and offers a broad range of in-house diagnostics and facilities, including digital X-ray, ultrasound, an in-house lab, separate cat and dog waiting areas, and Silver Standard Cat Friendly Status. The practice also lists Vets at Night as its out-of-hours provider, with emergency consultation fees from £313.50. Recent feedback is mostly positive about friendly everyday care and support for new kitten owners, though there are also complaints about registration delays and how one complaint was handled.

Services

• •Diagnostics and facilities: digital X-ray, dental X-ray, ultrasound, ECG, blood pressure monitoring, microscopy, and in-house biochemistry and haematology testing. The clinic also lists separate cat and dog waiting areas, a hospital ward, and an isolation unit.
• •Surgery and dentistry: soft tissue surgery, anaesthesia, an operating theatre, and dentistry supported by dental X-ray. One owner specifically mentions their dog having two teeth removed and being looked after well.
• •Routine and preventive care: microchipping, weight clinics, nurse clinics, nutritional advice, medication and prescriptions, insurance claim processing, pet passports, and health plans. Reviews mention helpful support for first-time kitten owners, including discussions around pet plans and insurance.
• •Species treated and additional services: cats, dogs, rabbits, and small mammals, with rabbit medicine/testing and small mammal medicine/surgery listed. A class 4 therapy laser is also included in the clinic’s facilities.
• •Emergency care: out-of-hours emergencies are directed to Vets at Night.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The clearest published figure available is the out-of-hours emergency consultation fee at Vets at Night, which starts from £313.50.

People

Emma is named in a review as the manager in relation to a complaint following a kitten’s spay. Reviews also mention the wider staff and nurses positively for being friendly, reassuring with cats, helpful with dogs, and supportive with first-time kitten owners.

Reviews

Google rating: 4.5 stars from 187 reviews.

• •Several reviewers describe the team as friendly and reassuring, with especially positive comments from first-time kitten owners and from cat owners who say they feel safe bringing their pets in.
• •Positive day-to-day care is a recurring theme, with one owner saying the team were brilliant with their dog and another highlighting good care during dental treatment involving two tooth removals.
• •The main negative service theme is administration: one reviewer said registration and care-plan enrolment were repeatedly delayed, which they felt then prevented them from booking an appointment.
• •There are also isolated complaints about professionalism and complaint handling, including one review about concerns after a kitten’s spay and a separate allegation about a staff member’s behaviour in public while wearing clinic uniform.