Dog & Cat Vets in Derby

## Summary Scarsdale Veterinary Group provides routine pet care alongside more specialist work, with a “Vets at Night” emergency service described on its website as running 24/7/365 from the Pride Veterinary Centre. The site also describes a state-of-the-art small animal hospital plus an in-house rehabilitation and hydrotherapy suite, and notes RCVS accreditation. In the latest reviews, owners repeatedly mention modern, clean facilities (including a separate cat area away from dogs), clear step-by-step communication during complex cases (including MRI and spinal surgery for a suspected slipped disc), and thoughtful end-of-life support (time to say goodbye and memorial keepsakes such as paw prints). ## Services - Routine pet care (website). - Vaccinations (website). - Neutering (website). - Rehabilitation (website), with an in-house rehabilitation and hydrotherapy suite (website). - Hydrotherapy (website). - Emergency care: “Vets at Night” emergency service described as available 24/7/365 and based at the Pride Veterinary Centre (website). - Advanced diagnostics and surgery are referenced in reviews, including MRI and surgery for a slipped disc pressing on the spinal column (review). - Species mentioned on the website: small animals, farm animals, and equines (website). ## People - **Mark**: mentioned as performing a cat’s operation; described as “understanding and informative” (review). - **Flora** (described as a neurosurgeon in a review): communicated MRI results by phone and explained the need for surgery step-by-step for a dog with loss of back-leg function (review). - **Racheal** (named as a nurse in a review): credited with taking care of a dog post-treatment (review). - **Mr Anders** (vet): noted for being gentle with a cat and attentive to the owner as well (“likes to look after the pets parents as well as the pet”) (review). ## Reviews **4.5 stars from 1,343 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication during serious cases:** owners describe being kept informed “every step of the way,” including phone updates after MRI and discussion of surgery options (e.g., slipped disc case) (review). - **Facilities and layout:** repeated mentions of a modern, large, clean environment; one review highlights a **separate cat area** that isn’t visible from the dog area (reviews). - **Handling nervous or stressed pets:** one owner says staff gain a nervous dog’s trust before examining him (review). - **End-of-life care:** owners mention being given time to say goodbye, and receiving keepsakes afterward (paw prints, fur, and a card) (review). - **Breed-specific knowledge:** one owner specifically notes the team being knowledgeable about greyhounds (review).

## Summary Scarsdale Veterinary Group is a veterinary practice with a stated **veterinary nurse training facility**. Recent reviews describe a **modern, large, clean building** with a **separate cat area away from the dog area** (cat owners mention the dog area isn’t visible from the cat side). Owners most often mention the clinic handling **higher-complexity cases** as well as routine care—for example a dog with sudden loss of back-leg use being assessed by a **neurosurgeon**, having an **MRI**, and then undergoing **spinal surgery for a slipped disc** with frequent updates by phone. Other specifics mentioned include staff taking time to **gain a nervous dog’s trust before examining**, and **end-of-life support** where owners were given time to say goodbye and later received **paw prints, fur, and a card**. ## Services Services and capabilities mentioned in the available sources include: - **Surgery** (a cat operation is mentioned; spinal surgery for a slipped disc is described in detail in one review). - **Neurology/neurosurgery consultation** (a vet specifically described as a *neurosurgeon*). - **MRI imaging** (used to confirm a slipped disc pressing on the spinal cord). - **Urgent referral/rapid appointment coordination** (one owner describes being seen within a couple of hours after their primary vet called). - **Care for nervous/anxious pets** (owners describe vets gaining trust before handling/examining). - **End-of-life care** (time given to say goodbye; keepsakes such as paw prints and fur mentioned). - **Species/breed-specific familiarity**: one owner highlights staff knowledge of **greyhounds**, including ex-racers. - **Facilities/pet separation**: separate waiting/area for cats away from dogs (as described by reviewers). - **Veterinary nurse training facility** (listed in the structured clinic data). ## People Named team members mentioned by owners: - **Mark** (role not stated): credited with performing a cat’s operation; described as *understanding and informative*. - **Flora** (*neurosurgeon*, as described by the reviewer): explained MRI results and the need for spinal surgery step-by-step, and phoned with updates. - **Racheal** (*nurse*, as described by the reviewer): singled out for taking care of a dog during recovery/hospital care. - **Mr Anders** (vet, as described by the reviewer): noted for being gentle with both cat and owner, and for focusing on the owner’s experience as well as the pet’s care. ## Reviews **4.5 stars from 1343 reviews.** Themes below are drawn from the latest written reviews available to us. - **Complex case work with diagnostics and surgery**: MRI-confirmed slipped disc and subsequent surgery, with detailed explanations and phone updates. - **Communication and updates**: owners mention being talked through options “every step of the way,” with calls both from staff and to staff. - **Thoughtful handling and low-stress exams**: one owner highlights vets building trust with a nervous dog before doing a full check. - **End-of-life compassion and aftercare**: time given to say goodbye; keepsakes (paw prints, fur) and a condolence card mentioned. - **Facility setup**: repeated mentions of a modern, clean environment; one review specifically values the cat-only area separated from dogs.

## Summary Scarsdale Veterinary Group is a 24/7 practice with a modern facility and a stated role as a veterinary nurse training facility. Recent reviews describe both routine care and complex referral-level work, including MRI diagnostics and spinal surgery handled by a named neurosurgeon (Flora). Owners repeatedly mention clear, step-by-step explanations (including phone updates), a clinic layout designed to reduce stress for cats (a separate cat area not visible from the dog area), and supportive end-of-life care (time to say goodbye, plus keepsakes like paw prints, fur, and a condolence card). ## Services - **24/7 veterinary care** (listed opening as open 24 hours, every day). - **Surgery**: cat operation mentioned; spinal surgery for a slipped disc described in detail in one review. - **Advanced diagnostics**: **MRI** used to confirm a slipped disc pressing on the spinal column (review). - **Specialist-led care**: a **neurosurgeon (Flora)** is specifically named in one case. - **End-of-life appointments and aftercare**: owners describe being given time to say goodbye, and later receiving paw prints/fur and a card. - **Greyhound-specific knowledge**: one owner notes the vets are “very knowledgeable on greyhounds,” in the context of an ex-racer. - **Cat-friendly facilities**: separate cat area away from dogs, and not visible from the dog area (review). - **Veterinary Nurse Training facility** (structured clinic data). ## People - **Mark**: described as performing a cat’s operation; the owner says he was “understanding and informative.” - **Flora (neurosurgeon)**: credited with explaining MRI findings and surgery needs by phone and “every step of the way,” with the dog expected to make a strong recovery. - **Racheal (nurse)**: singled out for taking “amazing care” of a post-surgery patient. - **Mr Anders (vet)**: praised for being “lovely” with a cat and attentive to the owner as well as the pet; mentioned in the context of a cat-only waiting area helping the cat feel safe. ## Reviews **4.5 stars from 1343 reviews.** Themes below are drawn from the latest written reviews available to us. - **Complex cases handled with diagnostics and surgery**: MRI confirmation of a slipped disc followed by surgery, with frequent updates and detailed explanations. - **Communication and follow-up**: owners mention staff phoning them, explaining options step-by-step, and being informative around operations. - **End-of-life care**: owners describe compassion, being given time to say goodbye, and receiving keepsakes (paw prints, fur) and a card afterwards. - **Facilities and environment**: multiple mentions of a modern, large, clean clinic; one review highlights a **separate cat area** away from dogs. - **Handling nervous or sensitive pets**: one owner says the team gains a nervous dog’s trust before examining him. - **Breed-specific confidence**: one owner notes specific knowledge of greyhounds/ex-racers.

## Summary White Cross Vets Alvaston is part of the White Cross Vets group (the website states there are 21 practices). Based on the structured clinic data, it operates as a veterinary nurse training facility and offers emergency veterinary services (24/7 or extended hours). From the latest reviews available to us, owners most often describe: - Clear explanations and time spent in appointments (“explain everything clear”, “give you the time…you and your pet need”). - Support through difficult end-of-life visits (one owner specifically mentions having to put a cat to sleep and praising how staff handled it). - Ongoing management of repeat/complex visits (a dog with “several issues” being nursed back to health; staff patience with a “young and boisterous” dog). - Use of a “pet plan” mentioned by multiple reviewers (no pricing details provided). ## Services - **Emergency veterinary services** (listed in the structured clinic data as 24/7 or extended hours). - **Veterinary nurse training facility** (listed in the structured clinic data). - **General vet care and ongoing treatment/nursing**, referenced in reviews describing multiple appointments and a dog being “nursed…back to health.” - **Euthanasia/end-of-life care**, explicitly mentioned in a review about putting a cat to sleep. - **Pet plan** (mentioned by more than one reviewer; inclusions and cost aren’t specified in the inputs). ## Reviews **Google rating: 4.8 stars from 445 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Staff are repeatedly described as welcoming and supportive, including reception “fuss” for dogs and a “warm welcome.” - Owners mention **clear, understandable explanations** and good advice (“explain everything clear”, “good advice given”). - Several reviews focus on **handling pets gently and keeping them comfortable**, including with nervous/boisterous dogs who still seem happy to attend despite frequent visits. - One review highlights **compassion during euthanasia**, describing staff support for both the owner and the cat.

## Summary Highfields Vets describes itself as a **family-run, independent** practice, with **extended consultation times** and extra time set aside for **nervous pets and difficult consultations**. The clinic also states it has the **ISFM Cat Friendly award** and is listed as a **veterinary nurse training facility**. From the latest reviews, owners repeatedly mention **transparent pricing** (including an **online pricing system**), **dental work** (from routine cleaning to “major dental surgery”), and **practical support for reactive/scared dogs** (calm handling and allowing desensitisation visits). Several reviews also describe **clear explanations of options** and being **kept updated when pets are in for surgery/scans**. ## Services - **Dental care and dentistry**: teeth cleaning with possible **extractions**, and reviews also mention **major dental surgery** with aftercare and medication. - **Blood tests**: one owner describes the clinic making time to fit in a blood test. - **Vaccinations**: **rabies vaccination** is specifically mentioned. - **Surgery and diagnostics**: owners mention pets being in for **surgery/scans**, with updates provided while the pet is in. - **Support for anxious/reactive pets**: the practice website says it will put **more time aside for nervous pets**, and reviewers describe staff calmly managing reactive dogs and allowing **desensitisation** visits. - **Emergency arrangements**: the website states that when the clinic is closed, clients are advised to call a **dedicated emergency number** for emergencies. ## People - **Cecile**: mentioned for an “in depth” consultation where she **explained all options** for a dog’s care, and **rearranged appointments** to make space for a blood test. - **Lucy**: repeatedly mentioned for working with **fearful/reactive dogs**—owners describe her and the team as **calm and not easily phased**, and supporting a plan where the dog can **visit to desensitise** over time. ## Reviews **5.0 stars from 198 reviews.** Themes below are drawn from the latest written reviews available to us. - **Transparency on cost**: owners mention an **online pricing system**, “upfront” costs, and **no hidden fees**; one dental case was said to come in **less than expected** and included medication plus a follow-up appointment. - **Clear communication and choice**: reviews describe vets taking time to **explain options** and answer questions without making owners feel rushed. - **Handling of nervous/reactive pets**: multiple owners describe staff staying calm with reactive dogs and allowing **repeat low-pressure visits** to build trust. - **Dental outcomes and aftercare**: dental cleaning/extractions and “major dental surgery” are specifically referenced, with owners praising the process from consultation through **aftercare**. - **Practical admin help**: one reviewer notes the practice **emailed treatment records** to support an Animal Health Certificate handled by another provider.