Specialist Vets in Derby

## Summary Scarsdale Veterinary Group provides routine pet care alongside more specialist work, with a “Vets at Night” emergency service described on its website as running 24/7/365 from the Pride Veterinary Centre. The site also describes a state-of-the-art small animal hospital plus an in-house rehabilitation and hydrotherapy suite, and notes RCVS accreditation. In the latest reviews, owners repeatedly mention modern, clean facilities (including a separate cat area away from dogs), clear step-by-step communication during complex cases (including MRI and spinal surgery for a suspected slipped disc), and thoughtful end-of-life support (time to say goodbye and memorial keepsakes such as paw prints). ## Services - Routine pet care (website). - Vaccinations (website). - Neutering (website). - Rehabilitation (website), with an in-house rehabilitation and hydrotherapy suite (website). - Hydrotherapy (website). - Emergency care: “Vets at Night” emergency service described as available 24/7/365 and based at the Pride Veterinary Centre (website). - Advanced diagnostics and surgery are referenced in reviews, including MRI and surgery for a slipped disc pressing on the spinal column (review). - Species mentioned on the website: small animals, farm animals, and equines (website). ## People - **Mark**: mentioned as performing a cat’s operation; described as “understanding and informative” (review). - **Flora** (described as a neurosurgeon in a review): communicated MRI results by phone and explained the need for surgery step-by-step for a dog with loss of back-leg function (review). - **Racheal** (named as a nurse in a review): credited with taking care of a dog post-treatment (review). - **Mr Anders** (vet): noted for being gentle with a cat and attentive to the owner as well (“likes to look after the pets parents as well as the pet”) (review). ## Reviews **4.5 stars from 1,343 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication during serious cases:** owners describe being kept informed “every step of the way,” including phone updates after MRI and discussion of surgery options (e.g., slipped disc case) (review). - **Facilities and layout:** repeated mentions of a modern, large, clean environment; one review highlights a **separate cat area** that isn’t visible from the dog area (reviews). - **Handling nervous or stressed pets:** one owner says staff gain a nervous dog’s trust before examining him (review). - **End-of-life care:** owners mention being given time to say goodbye, and receiving keepsakes afterward (paw prints, fur, and a card) (review). - **Breed-specific knowledge:** one owner specifically notes the team being knowledgeable about greyhounds (review).

## Summary Scarsdale Veterinary Group is an **RCVS-accredited** practice with a **state-of-the-art small animal hospital** and a dedicated **rehabilitation and hydrotherapy suite**. The website also states it runs its **own 24-hour emergency service (“Vets at Night”)** providing care **24/7, 365 days a year**. From the latest reviews available, owners most often describe: - **Complex referrals and advanced diagnostics/surgery**, including an **MRI** leading to **spinal surgery for a slipped disc** (with detailed phone updates). - A **modern, clean facility** with a **separate cat area** away from dogs. - **End-of-life support**, including time to say goodbye and receiving **paw prints, fur, and a condolence card** afterward. ## Services Based on the website summary and the written reviews, the clinic mentions or is described as providing: - **Routine pet care** and **preventative healthcare** - **Vaccinations** - **Neutering** - **Emergency pet care** via its own service, **“Vets at Night”** (24/7, 365 days a year) - **Rehabilitation** and **hydrotherapy** (rehab/hydrotherapy suite mentioned) - **Diagnostics and specialist care** referenced in reviews, including **MRI** and **spinal surgery** for a slipped disc - **Veterinary Nurse Training facility** (listed in the clinic’s structured data) ## People Named staff mentioned in the latest reviews include: - **Mark** (performed a cat’s operation): described as **understanding and informative**, explaining what was happening during the procedure journey. - **Flora** (described as a **neurosurgeon**): credited with **reviewing MRI findings**, **explaining the diagnosis and surgery**, and providing **phone updates** throughout a serious spinal case. - **Racheal** (nurse): singled out for **care during inpatient recovery** following surgery. - **Mr Anders** (vet): mentioned for a gentle manner with a cat, and for supporting the owner as well as the pet during the visit. ## Reviews **Google rating: 4.5 stars from 1343 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear explanations and updates**, including vets phoning to talk through MRI results, treatment options, and next steps. - **Serious illness and surgery support**, with one review describing rapid progression from referral to MRI and spinal surgery, followed by an expected strong recovery. - **Facilities and layout**, including a “super modern” building and a **cat-only waiting area separated from dogs**. - **Handling of sensitive situations**, including being given time to say goodbye and receiving **paw prints/fur and a card** afterward. - **Breed-specific confidence** mentioned by one owner who felt the team was **knowledgeable about greyhounds**, helpful for an ex-racer with a nervous temperament.

## Summary Scarsdale Veterinary Group is a veterinary practice with a stated **veterinary nurse training facility**. Recent reviews describe a **modern, large, clean building** with a **separate cat area away from the dog area** (cat owners mention the dog area isn’t visible from the cat side). Owners most often mention the clinic handling **higher-complexity cases** as well as routine care—for example a dog with sudden loss of back-leg use being assessed by a **neurosurgeon**, having an **MRI**, and then undergoing **spinal surgery for a slipped disc** with frequent updates by phone. Other specifics mentioned include staff taking time to **gain a nervous dog’s trust before examining**, and **end-of-life support** where owners were given time to say goodbye and later received **paw prints, fur, and a card**. ## Services Services and capabilities mentioned in the available sources include: - **Surgery** (a cat operation is mentioned; spinal surgery for a slipped disc is described in detail in one review). - **Neurology/neurosurgery consultation** (a vet specifically described as a *neurosurgeon*). - **MRI imaging** (used to confirm a slipped disc pressing on the spinal cord). - **Urgent referral/rapid appointment coordination** (one owner describes being seen within a couple of hours after their primary vet called). - **Care for nervous/anxious pets** (owners describe vets gaining trust before handling/examining). - **End-of-life care** (time given to say goodbye; keepsakes such as paw prints and fur mentioned). - **Species/breed-specific familiarity**: one owner highlights staff knowledge of **greyhounds**, including ex-racers. - **Facilities/pet separation**: separate waiting/area for cats away from dogs (as described by reviewers). - **Veterinary nurse training facility** (listed in the structured clinic data). ## People Named team members mentioned by owners: - **Mark** (role not stated): credited with performing a cat’s operation; described as *understanding and informative*. - **Flora** (*neurosurgeon*, as described by the reviewer): explained MRI results and the need for spinal surgery step-by-step, and phoned with updates. - **Racheal** (*nurse*, as described by the reviewer): singled out for taking care of a dog during recovery/hospital care. - **Mr Anders** (vet, as described by the reviewer): noted for being gentle with both cat and owner, and for focusing on the owner’s experience as well as the pet’s care. ## Reviews **4.5 stars from 1343 reviews.** Themes below are drawn from the latest written reviews available to us. - **Complex case work with diagnostics and surgery**: MRI-confirmed slipped disc and subsequent surgery, with detailed explanations and phone updates. - **Communication and updates**: owners mention being talked through options “every step of the way,” with calls both from staff and to staff. - **Thoughtful handling and low-stress exams**: one owner highlights vets building trust with a nervous dog before doing a full check. - **End-of-life compassion and aftercare**: time given to say goodbye; keepsakes (paw prints, fur) and a condolence card mentioned. - **Facility setup**: repeated mentions of a modern, clean environment; one review specifically values the cat-only area separated from dogs.

## Summary Scarsdale Veterinary Group is a 24/7 practice with a modern facility and a stated role as a veterinary nurse training facility. Recent reviews describe both routine care and complex referral-level work, including MRI diagnostics and spinal surgery handled by a named neurosurgeon (Flora). Owners repeatedly mention clear, step-by-step explanations (including phone updates), a clinic layout designed to reduce stress for cats (a separate cat area not visible from the dog area), and supportive end-of-life care (time to say goodbye, plus keepsakes like paw prints, fur, and a condolence card). ## Services - **24/7 veterinary care** (listed opening as open 24 hours, every day). - **Surgery**: cat operation mentioned; spinal surgery for a slipped disc described in detail in one review. - **Advanced diagnostics**: **MRI** used to confirm a slipped disc pressing on the spinal column (review). - **Specialist-led care**: a **neurosurgeon (Flora)** is specifically named in one case. - **End-of-life appointments and aftercare**: owners describe being given time to say goodbye, and later receiving paw prints/fur and a card. - **Greyhound-specific knowledge**: one owner notes the vets are “very knowledgeable on greyhounds,” in the context of an ex-racer. - **Cat-friendly facilities**: separate cat area away from dogs, and not visible from the dog area (review). - **Veterinary Nurse Training facility** (structured clinic data). ## People - **Mark**: described as performing a cat’s operation; the owner says he was “understanding and informative.” - **Flora (neurosurgeon)**: credited with explaining MRI findings and surgery needs by phone and “every step of the way,” with the dog expected to make a strong recovery. - **Racheal (nurse)**: singled out for taking “amazing care” of a post-surgery patient. - **Mr Anders (vet)**: praised for being “lovely” with a cat and attentive to the owner as well as the pet; mentioned in the context of a cat-only waiting area helping the cat feel safe. ## Reviews **4.5 stars from 1343 reviews.** Themes below are drawn from the latest written reviews available to us. - **Complex cases handled with diagnostics and surgery**: MRI confirmation of a slipped disc followed by surgery, with frequent updates and detailed explanations. - **Communication and follow-up**: owners mention staff phoning them, explaining options step-by-step, and being informative around operations. - **End-of-life care**: owners describe compassion, being given time to say goodbye, and receiving keepsakes (paw prints, fur) and a card afterwards. - **Facilities and environment**: multiple mentions of a modern, large, clean clinic; one review highlights a **separate cat area** away from dogs. - **Handling nervous or sensitive pets**: one owner says the team gains a nervous dog’s trust before examining him. - **Breed-specific confidence**: one owner notes specific knowledge of greyhounds/ex-racers.

## Summary White Cross Vets Alvaston is part of the White Cross Vets group (the website states there are 21 practices). Based on the structured clinic data, it operates as a veterinary nurse training facility and offers emergency veterinary services (24/7 or extended hours). From the latest reviews available to us, owners most often describe: - Clear explanations and time spent in appointments (“explain everything clear”, “give you the time…you and your pet need”). - Support through difficult end-of-life visits (one owner specifically mentions having to put a cat to sleep and praising how staff handled it). - Ongoing management of repeat/complex visits (a dog with “several issues” being nursed back to health; staff patience with a “young and boisterous” dog). - Use of a “pet plan” mentioned by multiple reviewers (no pricing details provided). ## Services - **Emergency veterinary services** (listed in the structured clinic data as 24/7 or extended hours). - **Veterinary nurse training facility** (listed in the structured clinic data). - **General vet care and ongoing treatment/nursing**, referenced in reviews describing multiple appointments and a dog being “nursed…back to health.” - **Euthanasia/end-of-life care**, explicitly mentioned in a review about putting a cat to sleep. - **Pet plan** (mentioned by more than one reviewer; inclusions and cost aren’t specified in the inputs). ## Reviews **Google rating: 4.8 stars from 445 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Staff are repeatedly described as welcoming and supportive, including reception “fuss” for dogs and a “warm welcome.” - Owners mention **clear, understandable explanations** and good advice (“explain everything clear”, “good advice given”). - Several reviews focus on **handling pets gently and keeping them comfortable**, including with nervous/boisterous dogs who still seem happy to attend despite frequent visits. - One review highlights **compassion during euthanasia**, describing staff support for both the owner and the cat.