Vets Now (Derby) – Vets in Derby
Clinic Overview
- Many positive reviews describe staff as professional, empathetic and reassuring in stressful emergencies, with praise for both the clinical team and, in some cases, the front desk. - Reviews suggest the clinic sees a broad mix of pets, and one recent owner specifically highlighted knowledgeable, species-aware care for a gerbil. - Waiting and triage remain a dividing line: some owners accepted delays when another emergency was being handled, while others were unhappy about being asked to wait or about how updates were communicated.
Services
- •Out-of-hours emergency care: Urgent appointments for small animals during evenings, weekends and bank holidays, rather than routine daytime treatment.
- •Emergency assessment, diagnostics and treatment: Recent examples include urgent eye treatment with medication, overnight monitoring, rabbit checks including glucose and temperature, and discussion of parvovirus testing for a puppy.
- •Care for a range of species: Reviews mention dogs, cats, rabbits and a gerbil, with one owner specifically praising the team's species-specific care for a small exotic pet.
- •Stabilisation and referral onward where needed: Owners describe pets being made safe for treatment by their usual vet the next day, and one dog being referred on for surgery at Movement Referrals in Uttoxeter.
- •End-of-life care and aftercare: Euthanasia and cremation arrangements are part of the service, with several owners describing the clinical side of this care as respectful and patient.
- •Video consultations: Remote consultations are also available.
- •Wider network services: The broader Vets Now service also lists specialties such as neurology and oncology.
Pricing
No published pricing information is currently available for this clinic.
People
Mia is the only vet named in reviews, with owners praising her calm handling of anxious dogs, clear explanations and the way she talked through options during emergency visits. More broadly, reviewers often describe the clinical team as kind, knowledgeable and professional, while feedback on front-desk communication is more mixed.
Reviews
Google shows 4.2 stars from 287 reviews. Recent feedback is mixed, with many owners praising the team's calm and caring out-of-hours support, but some sharper complaints about communication, waiting arrangements and fees.
- •Many positive reviews describe staff as professional, empathetic and reassuring in stressful emergencies, with praise for both the clinical team and, in some cases, the front desk.
- •Reviews suggest the clinic sees a broad mix of pets, and one recent owner specifically highlighted knowledgeable, species-aware care for a gerbil.
- •Waiting and triage remain a dividing line: some owners accepted delays when another emergency was being handled, while others were unhappy about being asked to wait or about how updates were communicated.
- •Charges are a recurring point of disagreement. Some owners felt out-of-hours fees were reasonable for the service, while others felt costs were high or not explained clearly enough, especially around cremation and aftercare.
