Vets Now in Derby is a veterinary clinic specializing in emergency care, as evidenced by its extended opening hours that cover nights and weekends. The clinic has received a 4.3-star rating from 263 reviews on Google, indicating generally positive feedback, though there's a significant variance in individual experiences.

Several reviews highlight the professionalism and attentiveness of the staff. For instance, Anastasija Vladislavova praised the clinic for its tidy environment and the comfort her cat experienced during their visit. Dawn Gill also expressed satisfaction with the care her pet received, noting quick and effective treatment for her dog's eye problem, which improved swiftly.

However, there are notable negative reviews that indicate room for improvement. Charlotte shared a heartbreaking experience where her rabbit's condition was not fully addressed, leading to a devastating outcome. Similarly, Reece Williams detailed frustration with multiple visits and fees, with limited progress in their dog's treatment. Another reviewer, Curses Heart Althenia, recounted a distressing situation involving their cat's passing and the subsequent handling of its remains, which left them deeply dissatisfied.

Pricing transparency is somewhat evident, with an emergency visit fee mentioned as £350, which aligns with industry standards for urgent care. Despite the mixed reviews, the high number of total reviews suggests that Vets Now is a well-utilized facility in Derby, providing essential services with a focus on emergency veterinary care. Potential clients should weigh the positive experiences against the negative ones when considering this clinic for their pets' needs.