Vets Now (Derby)

- Many owners describe the team as kind, professional and reassuring in stressful out-of-hours situations, with particular praise for calm handling of anxious pets. - Reviews suggest the clinic sees a range of species, and one recent owner specifically praised the team's knowledgeable, species-specific care for a gerbil. - Waiting and triage can divide opinion: some owners accepted delays because the vet was dealing with another emergency, while others felt frustrated by the wait or by how they were spoken to.

Vets Now (Derby) is part of the Vets Now out-of-hours emergency network within IVC Evidensia, focusing on urgent overnight, weekend and holiday care rather than routine daytime appointments. The clinic also offers video consultations. Owner feedback centres on same-day emergency assessment and treatment, onward referral when needed, and respectful end-of-life care.

Services

•Out-of-hours emergency veterinary appointments for urgent problems, including evenings, weekends and bank holidays.
•Video consultations.
•Small animal emergency care. Reviews mention dogs, cats, rabbits and a gerbil being seen.
•Emergency assessment, diagnostics and treatment, with recent examples including urgent eye treatment with medication, overnight monitoring, rabbit checks including glucose and temperature, and discussion of parvovirus testing for a puppy.
•Stabilisation and referral onward where needed, including owners describing pets being made safe for follow-up with their usual vet and one case referred on for surgery at Movement Referrals in Uttoxeter.
•Euthanasia and aftercare, including cremation arrangements.
•The wider Vets Now service also lists specialties such as neurology and oncology.

Pricing

No published pricing information is currently available for this clinic.

People

Mia is the only vet named in recent reviews, with owners praising her calm handling of worried dogs and the way she explained options during emergency visits. More broadly, reviewers describe the clinical team as kind, knowledgeable and good with nervous animals, while reception and communication receive more mixed feedback, especially around waiting arrangements and cremation paperwork.

Reviews

Google shows 4.3 stars from 272 reviews. Recent feedback is mixed, with many strong comments about caring emergency support alongside some sharper complaints about communication, costs and outcomes.

•Many owners describe the team as kind, professional and reassuring in stressful out-of-hours situations, with particular praise for calm handling of anxious pets.
•Reviews suggest the clinic sees a range of species, and one recent owner specifically praised the team's knowledgeable, species-specific care for a gerbil.
•Waiting and triage can divide opinion: some owners accepted delays because the vet was dealing with another emergency, while others felt frustrated by the wait or by how they were spoken to.
•End-of-life care is often described as respectful, but cremation pricing and aftercare communication are a recurring source of complaint. A smaller number of reviews also report disappointment with clinical outcomes or with paying repeated emergency fees.

Reviews for Vets Now (Derby)

Note: Showing the 10 most recent Google reviews out of 272 we track in total. Recent reviews may not be representative of overall sentiment.

Darrin

4 weeks ago

I can't thank enough for the caring of our dog teddy. From soon as we got to the out of hours emergency vet they was fantastic.(all staff including reception and mia the vet.)They gave us all the options and kept him in overnight for our own piece of mind. They rang a specialist called movement referrals in Uttoxeter for the next day where teddy went for surgery and they was fantastic. He is now on the mend after 2 weeks. So a massive thank to you all Just a shame we can't use these for our day to day vets but you have to be on benefits which is a shame to punish people who work. All I do say to people get pet insurance because the pdsa insurance paid the 1st 5k for teddy but you can't put a price on a pet as they are part of the family

Lucy McAlinden

1 month ago

Staff were caring, knowledgeable and showed genuine care for their patients and clients. Before I went, I was apprehensive about whether they would be able to offer appropriate species-specific care for my gerbil, but team were very knowledgeable about the species and were thorough in their assessments of his health. Consultation fee was obviously higher than a regular day vet appointment since it's O.O.H. but the price was perfectly reasonable. Would absolutely recommend.

Barbara Dennis

I found the whole process very good. All staff were kind and helpful, while still being professional. The vet was excellent with my dog and very knowledgeable😊👍🐾

Danielle

2 months ago

Sarah Middleton

Nobody wants to have the need for an out-of-hours emergency vets. However, Vets Now made the experience the best it could be. The vet (Mia) did her best to put my very worried and in pain dog at ease. She did what was necessary to make sure he was safe to have full treatment at my own vets the following day. I would happily use them again (but hope I don't need to!).

Dominika Pana

3 months ago

My experience with Vets Now Derby was made significantly harder by issues around cremation pricing and communication. This is not our regular vet and we were directed to this place as it was Saturday evening and my cat’s health has declined so rapidly that we couldn’t wait. In the room where we could say goodbye to our cat was a cremation leaflet on a display with a price list (cremation fees in the £80–£100 range). We weren’t sure if prices were correct so my partner even double checked with the receptionist at the time, and they confirmed those prices were correct and included casket and cremation. As stated above, the consultation room had one single type of leaflet with options on it (one cremation company) and caskets from this company on a display. We paid £250 before leaving assuming this is for the euthanasia and it will be refunded by my insurance. We were never told about additional fees as such. I definitely wasn’t in a state of mind to question it as receptionist clearly confirmed that our selected cremation will be £80. I would like to stress that I only got a copy from a card machine, not an invoice or any type of receipt that would explain the payment. Vets Now Derby only sent me a full invoice once they needed additional £30 pounds for administration fee (this was approximately two weeks post cremation). When we collected our cat’s ashes, I have questioned these charges. This was the very first time when we were told that £80 was a price for members of this clinic and the actual cost for non-members was £250. The same receptionist confirming £80 on the night of arrival suddenly denied that she has ever said that. At such an emotional moment, this felt misleading and added unnecessary stress. She showed us a leaflet with the actual prices (completely different looking and never displayed in the consultation room)! She even said, that there is a cheaper option of cremation so why we didn’t pick this when shown. It’s never been shown to us! Given the circumstances, waiving the £30 admin fee would have been a small but meaningful gesture, but unfortunately that didn’t happen. A little more empathy and transparency would have gone a long way. We were only given a card with email and details of the clinic saying if we want to dispute, we should email someone more senior! I do appreciate the staff who were present during the euthanasia itself; they handled the procedure respectfully. However, the lack of clarity around pricing and the way the information was presented left us feeling taken advantage of at a very vulnerable time. I hope the practice reviews how these costs are communicated so other grieving pet owners don’t face the same experience.

Joy Beechey

Adi Pullen

Thank you for being there on out time of need on Christmas day Your was very respectful and patient with us Rest in peace tigger Thank you again

Ma Me

The 25th of December the vets now and I spoke to this bloke. He told me to bring the puppy in. He also said the pup could probably got Pavo. What does he know? He is only a receptionist or he probably wanted to be the vet for the night. I arrived there. I rang the bell and he told me to wait. He told me to wait outside with my puppy disgusting he definitely didn’t care about animals. I was waiting there for at least 20 minutes maybe 25 and then decided to drive off because they don’t care. I now don’t trust Vets now definitely not they were going to charge me £162 to see the puppy £78 for the test and then whatever else happened after that he talked about keeping the puppy in. He doesn’t know nothing this guy in future, I’ll take him to another vet vet that knows what he’s talking about. I’ll definitely not use these Vets now again take note of this. It’s all of our money. I rang him cause I decided to drive off cause I was cold and fed up waiting so they really didn’t care about my puppy because they would’ve come out straight away. I rang him and said I’d left but I didn’t like his attitude on the phone. It’s stunk. I’d like a manager to reply to this message if possible and to speak to the person that was on on the 25th of December you have now lost me for a customer. I’ll still use the Pdsa but I definitely won’t use you again. You coned me last time. you’re not becoming me again, love cause I never use you again in my life. I’ve got more than one puppy disgusting service disgusting attitude from the man that answered the phone.

_dolcie _scattergood_

I couldn’t have been any happier with the results of how you helped my boy, you were absolutely astounding! We’re ever so thankful! I highly recommend this vets, they are trust worthy, caring and ever so supportive. they really are amazing! thankyou so much!

Vets Now (Derby) – Vets in Derby

Clinic Overview

Services

Pricing

People

Reviews

Contact

Location

Animals Treated at Vets Now (Derby)

Animals We Treat

Companion Animals

Farm Animals

Pricing at Vets Now (Derby)

No pricing information yet

Opening Hours – Vets Now (Derby)

Opening Hours

Hours

Reviews for Vets Now (Derby)

Darrin

Lucy McAlinden

Barbara Dennis

Danielle

Sarah Middleton

Dominika Pana

Joy Beechey

Adi Pullen

Ma Me

_dolcie _scattergood_

Nearby Vets

Medivet Derby, Osmaston Road - Saint Leonard Veterinary Centre

Ashfield House Spondon Surgery

Highfields Vets

Sarah Smith Cardiology

Dovecote Veterinary Hospital / MiNightVet East Midlands

Peakfield Farm Vets